Overview

This fast-growing baby apparel brand needed structure around customer support and loyalty. High ticket volume and manual replies were draining internal resources.

We implemented a scalable CX infrastructure to reduce first-response times, improve satisfaction, and support repeat purchases.

Objectives

• Implement a smart support desk with automation
• Reduce time to resolution and manual workload
• Improve repeat purchase rate through CX and loyalty

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Our approach

Audience & ICP refinement

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Results (in 90 days)

A fast-scaling B2B SaaS company approached us to build and execute a full-funnel growth campaign targeting mid-market and enterprise clients across North America and Europe. Their sales team needed qualified leads, and their digital presence lacked the structure and strategy to drive meaningful engagement.

• 3x faster product uploads and campaign speed
• Seamless online-to-store customer experience
• 400%+ YoY growth in online revenue

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